These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
COVID-19 Update
We are open for business and are delivering orders while complying with social distancing rules. Please note that during this time there will be courier delays and next day delivery cannot always be guaranteed. We also have a collection option from our store. For collection please make an appointment by either calling 0208 998 0033 or emailing sales@crwltd.co.uk.
Website access
1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
Use of website
1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
Website uptime
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
Visitor provided material
1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.
1.7 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
Links to and from other websites
1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
Disclaimer
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
Exclusion of liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.
1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
Shipping Policy
1.1.6 Dispatch Time: We normally dispatch the item within 1 working day once the payment is cleared.
1.17 Standard Delivery: Standard delivery usually takes 3-5 working days for the item to be delivered. In some cases, it may take up to 10 working days.
1.18 Express Delivery: It takes 1 working day for the item to be delivered after dispatch. In most cases, you will receive your item in 24 Hrs but sometime it may take more than 1 working day. If needed URGENTLY, please use express service at checkout.
1.19 If You are not in to Accept Delivery: If you or the intended recipient is not in when delivery is attempted, the carrier should leave a card confirming that they have tried to deliver. Please follow the instructions on the card to arrange redeliver or collection. If this is not done then the parcel will be returned to sender and we will contact you. We will then require the delivery cost to be repaid before the goods are resent. We cannot be held responsible if you are not in to receive a parcel or if you fail to re-arrange a delivery.
1.20 Delivery Costs:
Standard delivery
Charged based on weight
Express Delivery
Charged based on weight
Returns Policy
1.21 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
1.22 You have 30 days of return period if you decided not to keep the item. You will be responsible for the return cost and item returned must be in original packaging unopened and unused condition. We reserve the right to charge a 25% restocking fee on the return of Item.
For goods received damaged, this should be reported with 2 days of receipt of goods by email to sales@crwltd.co.uk, providing order number details of the damage, images of product damage and and packaging. This are needed to file a valid claim with the carriers.
You may return an item within 30 days from shipping date, for a refund or replacement. To qualify for a refund or replacement, items must be returned in their original packaging with all tags and stickers attached. Please submit your request by email at. Info@crwltd.co.uk . Providing:
Product name /description
Invoice number and date
Please provide a detailed description of the reason for returning the product Valid email address
A return authorisation reference will be provided
We will not accept returned merchandise without a Return Material Authorisation reference. Returns received without authorisation will not be processed for refund or exchange.
product.
We will review your request within 2-3 business days, please do not send your item/s until you have received an RMA reference. You will receive a notification email when your return request is approved.
Upon receiving an RMA enclose this reference with the item and please ship your item to the designated address.
Electronic items must be in the factory sealed packaging to qualify. We cannot accept items for return if the seal is broken.
An item must be returned in the original manufacturer packaging, so we recommend you keep your packaging for at least the first 90 days after purchase.
Credit or replacement product will only be issued on receipt and CRW,s acceptance of faulty or damaged items. Items that are returned which are subsequently determined to have been damaged by the customer and or by their agent may be subject to an investigation and admin fee. In all instances any logistical costs incurred by CRW during this process will be chargeable.
Item(s) must be returned within 7 days of the issue of the returns reference. If not returned by this date then no credit will be given.
Items ordered incorrectly or that are surplus to requirements may be subject to a 25% restocking charge and will only be accepted within the first 3 months of sale and are still in the original packaging. Items ordered in specifically may be refused entirely.
N.B. No credit will be issued to any surplus items that are received damaged.
The customer has a 3-day window to report items that have been received damaged, failure to do so will result in your returns claim being rejected.
All deliveries and returns are subject to our standard Terms & Conditions of sale
1.23 To meet the return deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.
1.24 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have notified us that you are returning the item.
1.25 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
1.26 Once you have notified us that you wish to return the order, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.
Exchange: If you have decided to exchange the item already received, you need to first return the original item in original packaging unopened and unused condition.
Faulty Item: You will receive a refund or replacement when we have received and tested faulty item which usually takes 1 week after we have received your item. Some items may need to be sent to the manufacturer for testing or repair which can take longer.
We do not offer a replacement service while your item is being tested. If you need to continue using your item then we would suggest that you place a new order for the same or similar product and request a refund for your faulty item.
1.27 You will not have any right to cancel an order for the supply of any of the following goods:
(a) medicinal products or services that are either dispensed on prescription or are available free under an NHS arrangement.
(b) a contract for passenger transport services – such as bus, rail or flight tickets.
(c) the supply of goods or services where prices are dependent upon fluctuations in the financial markets, which are beyond the control of the retailer.
(d) the supply of goods that are made to the customer’s specification or are clearly personalised.
(e) the supply of goods that are liable to deteriorate or expire rapidly – such as a delivery of fresh flowers or meat.
(f) the supply of newspapers, periodicals or magazines.
(g) the supply of accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance – for example, hotel bookings, courier services, car hire, restaurant bookings and theatre tickets for specific dates.
1.28 In addition you will lose your right to cancel if you:
(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.
(b) unseal audio, video recordings or computer software that were sealed at the time of delivery.
(c) combine goods with other goods after delivery so that they become inseparable.
Law and jurisdiction
These terms and conditions are governed by Qatar law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of Qatar.